Returns Policy
We know you'll love your order, but if you need to return something, we have you covered.
Our returns policy is 14 days from the date you receive the order. Please allow up to 14 days for us to process your return within our returns department from the date of delivery, you will be emailed once refunded. We accept items which are returned within receipt of the 14 day time frame providing they are in original condition with tags intact.
We're happy to help you out!
If you'd like to return an item, just follow these simple steps:
1. Send us an email at info@sovanilla.com with the subject line "Return." Include your name, order number, and the item(s) you would like to return.
2. Place the items in a secure box or envelope and ship them back to us within 7 days of receiving your order. We'll provide you with a return shipping label when we receive your email.
3. Once we receive your items, we'll issue a refund for the items.
For items returned after this time, we reserve the right to return the item to you. We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their security tag removed. Every aspect of the garment must be free from signs of wear and odour.
FAULTY ITEMS
If you receive an item that is faulty the customer care team need to be notified WITHIN 48 HOURS VIA EMAIL with your name and order number and photo of the fault. It is up to our discretion if you are eligble for a refund or store credit. Faulty items returned with the 14 days returns policy without email notification will ONLY be refunded in a form of store credit.